Shipping policy
Shipping Policy
Processing Time
Orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Delivery Times
We offer standard shipping to Germany and international destinations.
Shipping costs and estimated delivery times are calculated and displayed at checkout.
Approximate delivery times:
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Germany: 2–5 business days
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Europe: 5–10 business days
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International: 7–21 business days
Please note that these are estimated times and may vary due to external factors (customs, carrier delays, holidays, etc.).
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if available for your shipping method).
Shipping Address
Please ensure that your shipping address is correct. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer. We are not responsible for delays caused by customs.
Damaged or Lost Packages
We are not responsible for packages lost or damaged in transit. If your package arrives damaged, please contact the carrier directly to file a claim.
If you need help, feel free to contact us at support@lopergoloalessandro.com.
Contact Information
If you have any questions about your order or our shipping policy, you can reach us at:
support@lopergoloalessandro.com